Refund policy

REFUND AND EXCHANGE

Objective

At Rafah, we are committed to ensuring your complete satisfaction by delivering high-quality products with every purchase. Our exchange policy is designed to address concerns regarding wrong sizes or damaged products, ensuring a smooth shopping experience.

 

Exchange Policy

Rafah offers an exchange option if the product is delivered in the wrong size or is damaged. We facilitate such exchanges to ensure your satisfaction.

 

Exchange Eligibility

This policy applies to customers who have made purchases at Rafah.

To be eligible for an exchange:

            •           Exchange Request Timeframe: Requests must be made within 7 days of the delivery date.

            •           Product Condition: Items must be unused, in original condition, with tags attached, and free from stains or damage not caused during shipping.

            •           Sale Items: Sale items are not eligible for exchange.

 

Exchange Process for Incorrect Size / Damaged Products

If you receive a wrong size or damaged product, Rafah will exchange it accordingly.

To initiate an exchange, please contact us on WhatsApp at 0324 7341243. Our team will guide you through the return and replacement process.

 

Exchange for Size Change

Customers requesting a size change may do so with an exchange fee of Rs. 700, covering associated costs.

To initiate, please contact us on WhatsApp at 0324 7341243 for further instructions.

 

Non-Refundable Products

Please note that we do not offer refunds. All products are non-refundable, and we only provide exchanges.

 

Policy Updates

Rafah reserves the right to modify or update this exchange policy at any time. Changes will take effect immediately upon posting on our website.